Returns & Refunds

Because our products are made to order, we generally do not accept returns or exchanges for incorrect size, color, or change of mind. Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at hello@gildedgritty.com. Please include your order number and clear photos showing the issue. If your claim is approved, we will arrange a replacement or refund at no additional cost to you.

Personalized or Custom Products

Personalized and custom-made items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Cancellations

Because orders may enter production quickly, cancellations are not guaranteed once an order has been submitted for production. If you need to request a cancellation, contact us as soon as possible at hello@gildedgritty.com.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions

If you have questions about an order, return, replacement, or refund, contact us at hello@gildedgritty.com.